Customer Success Advocate

2 weeks ago

Pyrmont, New South Wales, Australia ClickView Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team at ClickView. As a key member of our Customer Success team, you will play a pivotal role in nurturing and growing relationships with our customers, ensuring their satisfaction and retention.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Work closely with our Customer Success Managers to ensure seamless customer onboarding and ongoing support.
  • Process renewals and send invoices to customers in a timely manner.
  • Monitor renewal reminders and triage as required to prevent customer churn.
  • Make outgoing phone calls to schedule meetings with customers for Customer Success Managers to attend.
  • Support Customer Success Managers with customer renewal follow-up based on forecast stage.
  • Provide weekly renewal report progress to leaders.
  • Process new sales within 24 hours of handover from the sales team.
  • Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process, and escalating where necessary.
  • Accurately document all actions and information on cases and requests.
  • Share information and actively assist other team members to deliver quality outcomes for customers.
Requirements
  • 2 years' experience in a customer-facing role with superb customer service skills.
  • Experience in renewals or sales support is beneficial.
  • Exceptional written and verbal communication skills with strong attention to detail.
  • Strong ability to build and foster relationships.
  • Customer-centric in mindset and implementation.
  • Ability to problem-solve and think critically.
What We Offer
  • Extra paid Wellbeing and Volunteering leave to care for yourself and others.
  • Flexible working hours and arrangements to accommodate different working preferences and personal situations.
  • 100 days working from anywhere to work remotely from a different location for up to 100 calendar days per year.
  • Employee discounts through FlareHR to support your wellbeing and financial health.
  • Learning and Development budgets to access LinkedIn Learning and professional opportunities.
  • Wellbeing Policy with access to EAP and wellbeing apps to prioritize your mental health and wellbeing.
  • Generous parental leave policy with an additional 16 weeks' full pay.
  • Regular social events and conferences to celebrate the hard work of our team.

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