Career Advancement Opportunity in Banking

4 weeks ago

Erina, New South Wales, Australia ANZ Full time

About ANZ

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

At ANZ, we believe in building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

Salary: $80,000 - $120,000 per annum, depending on experience.

Job Description:

We are seeking a highly motivated and customer-focused Banking Consultant to join our Retail Banking team in Erina NSW. As a key member of our team, you will play a critical role in helping to provide customers with a seamless banking experience.

Your main responsibilities will include:

  • Providing exceptional customer service and meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Acting as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participating in and supporting bank programs and initiatives.
  • Taking responsibility to 'know your customer' from a risk perspective.
  • Ensuring compliance with ANZ and branch policies and procedures.

Requirements:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

Benefits:

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Career Development:

We're committed to building a workplace that reflects the diversity of the communities we serve. If you're looking for a career advancement opportunity in banking, this could be the role for you. You'll have the chance to grow and develop your skills, and contribute to a dynamic and supportive team.

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