Operations Manager for Technical Services

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $85,000 - $115,000
Job Description

The Operations Manager for Technical Services will be the key contact for local suppliers, stakeholders, and global departments. This role is responsible for leading day-to-day operations for HumanWare Australasia.

This includes overseeing technical support and repairs, inventory and warehouse management, customer service, and office administration.

Key Responsibilities:

  • Manage day-to-day operations including inventory, warehouse, repairs, and office management
  • Oversee stock ordering, goods receipting, dispatch, and inventory control using CRM systems
  • Handle customer orders, payments, sales fulfilment, and liaison with Customs as needed
  • Lead technical servicing and repairs of HumanWare and third-party products, including quality control
  • Maintain and manage the RMA system to ensure timely updates and clear communication with customers
  • Ensure repairs meet quality standards with minimal rework and fast turnaround times
  • Manage internal office operations including ICT support, supplier coordination, and invoice approvals
  • Ensure compliance with safety procedures, funding requirements, and internal policies
  • Monitor and manage operational budgets for freight, equipment, and repairs
  • Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements
  • Supervise the Customer Service Representative and provide backup support as needed

Requirements:

  • Hands-on technical experience in electrical, engineering, or electronics fields (technician background essential)
  • Strong planning, scheduling, and operational management capabilities
  • Proven ability to communicate effectively with team members, internal stakeholders, and customers (phone and email)
  • Demonstrated ability to collaborate and find solutions that meet customer needs
  • High level of work ethic with the flexibility to work additional hours when required to meet delivery timelines
  • Project management experience and ability to oversee tasks from planning to execution
  • 3 years as a Technician in an engineering, electronics, or electrical environment
  • 3 years managing operational processes in manufacturing or process-driven industries (e.g. tech, optical, food, chemical)
  • Experience in aged care, disability services, education, health, or optical/optometry sectors is a plus

This role requires a strong focus on customer satisfaction, technical expertise, and operational efficiency. The successful candidate will have excellent communication skills, a hands-on approach to problem-solving, and a commitment to delivering high-quality results in a fast-paced environment.

We offer a dynamic and inclusive workplace culture that values diversity, equity, and inclusion. Our people are at the core of everything we do, and we strive to create a safe and respectful environment where everyone feels valued and empowered.

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