Technical Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $140,000
Job Title: Technical Service Leader

This role oversees technical operations, ensuring technician capabilities align with manufacturer standards.

Deliver face-to-face and virtual training for technicians, including onboarding, NEV systems, and emerging technologies like ADAS.

Key responsibilities:

  • Develop and maintain training content, assessments, and hands-on modules aligned with global standards; travel internationally for OEM training.
  • Provide in-field technical support, mentoring, and diagnostics assistance to technicians and managers across the network.
  • Monitor and analyse technical trends using FPRS, resolving recurring issues and supporting product rectification and reporting.
  • Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
  • Oversee technical support operations, ensure compliance with training KPIs, and promote a customer-first culture across the network.

About you:

  • More than 3 years technical experience in distribution or workshop settings, with exposure to dealership service operations and NEV systems.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
  • Strong leadership, communication, and organisational skills, with the ability to work autonomously and drive results in dynamic environments.
  • Proficient in Microsoft Office; valid driver's licence required; must be willing to travel nationally and internationally for dealer support.

Sustainability, inclusion, and long-term impact are championed at this company. This creates a workplace where everyone belongs and thrives.

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