Strategic Customer Experience Director

1 week ago

Sydney, New South Wales, Australia EBOS Group Limited Full time
About EBOS Group Limited

EBOS Group Limited is a leading provider of healthcare solutions in Australia and New Zealand, servicing the primary market for over 30 years.

Job Overview

This is a unique opportunity to join our Shared Services Team as a Customer Experience Manager, where you will play a pivotal role in developing and implementing customer-focused initiatives that drive positive business results.

Key Responsibilities:
  • Lead the development and implementation of customer-centric strategies that enhance customer experience and loyalty
  • Provide guidance and leadership to Customer Service and Marketing Team Leaders and their staff
  • Collaborate with sales, operations, and finance teams to ensure seamless delivery of exceptional customer experiences across Australia
  • Bolster a cohesive service-oriented function that works across all regions and business units
Requirements:
  • Tertiary qualifications in Leadership and Management
  • Experience in a similar leadership role with cross-functional team management
  • Intermediate level Microsoft Office skills
  • Ability to build relationships, coach, and mentor team leaders
  • Strong analytical and problem-solving skills
  • SAP, Genesys, SalesForce, Pardot experience preferred
What We Offer

We offer a competitive salary package, including an estimated AU$120,000 - AU$150,000 per annum, depending on experience. Our benefits include Employee Share Plan, Company Paid Parental Leave, Employee Assistance Program for Mental Health Wellbeing, Staff Awards, Employee Referral Program, and Health Insurance Discounts.

Why Join Us?

As a valued member of our team, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the growth and success of our organisation. We strive to create a diverse and inclusive workplace culture, embracing individuals from all walks of life. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

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