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Returns and Claims Coordinator

2 weeks ago

Adelaide, South Australia beBee Careers Full time
Returns and Claims Coordinator

This role involves managing customer returns and claims, assessing customer claims in line with business guidelines, and processing returns accurately in SAP. The ideal candidate will have strong organisational skills, excellent communication skills, and experience with SAP and Salesforce.

The key responsibilities of this role include:

  • Managing customer returns and claims
  • Assessing customer claims
  • Processing returns in SAP
  • Communicating outcomes to customers
  • Escalating complex issues as needed

The successful candidate will be able to work efficiently in a fast-paced environment, have a customer-first mindset, and be able to provide excellent service even in challenging situations.

About This Role:

  • You will be responsible for managing customer returns and claims
  • You will assess customer claims in line with business guidelines
  • You will process returns accurately in SAP
  • You will communicate outcomes to customers
  • You will escalate complex issues as needed