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Return Claims Processing Specialist
3 weeks ago
The key responsibilities of this role include managing customer returns and claims with professionalism and efficiency.
- Responsibilities:
- Managing the returns inbox via Salesforce
- Assessing customer claims in line with business guidelines
- Rejecting claims that don't meet criteria
- Advising customers on return protocols
- Arranging stock collection for company-related errors
- Liaising with distribution centre managers regarding returned stock condition
This role requires strong attention to detail and excellent communication skills.