Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeIdentity Full time $150,000 - $180,000
Job Role

As a Technical Support Specialist, you will be responsible for resolving complex technical issues and collaborating with teams to provide timely solutions.

Key Responsibilities:
  • Investigation and Resolution: Troubleshoot and solve customer technical issues and collaborate with internal teams.
  • Expertise Development: Develop and share knowledge through coaching and mentoring.
  • Process Improvement: Engage with Microsoft teams to investigate product defects and develop automation techniques.
Requirements:
  • 5+ years of experience in supporting solutions in complex enterprise environments.
  • Technical background, enterprise experience, and knowledge in Identity Synchronization Technologies, Authentication and Authorization Management, Enterprise protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, B2B, B2C, Role based access control, Permissions management, MFA.
  • Fluent English language skills.
Preferred Qualifications:
  • Experience in technology support, training, consulting, architecting, development, network operations or equivalent education in Azure Active Directory, Identity Synchronization Technologies, Active Directory Federation Services, Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.

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