ER Strategic Operations Lead
1 week ago
Advance Your Career in ER Operations
">This is an exciting opportunity to step up from case management and take on a more strategic, operational role. You will use your skills and experience to drive better leadership, strengthen prevention initiatives, and enhance the team member experience.
">Key Responsibilities:
">- ">
- Build frameworks that shift Employment Relations (ER) from reactive to proactive, using insights and trends to design smarter prevention strategies.">
- Leave behind day-to-day case loads and influence how ER operates across the organization.">
- Manage a direct report while helping uplift leadership capability across a diverse workforce.">
- Work across Australia and New Zealand, supporting retail, supply chain, and corporate environments in a complex, fast-paced matrix structure.">
- Pick up the reins, deliver initiatives, and leave a lasting impact in a valued, trusted ER team.">
What We're Looking For:
">- ">
- Senior-level case management skills, ready to be leveraged in a broader operational and strategic context.">
- Strong knowledge of Australian and New Zealand employment law and ER best practice.">
- Proven ability to deliver projects, enhance systems, and build scalable processes.">
- Confidence in interpreting data, spotting trends, and driving actionable insights.">
- Able to simplify complexity, influence stakeholders, and drive capability uplift.">
Why This Role Is Exciting:
">- ">
- Shape the future of ER practices that truly influence leadership capability and team member experience.">
- Be part of a collaborative, forward-thinking People & Safety team that values expertise, innovation, and impact.">
- Enjoy a dynamic, complex retail environment where no two days look the same.">
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