Employment Relations Operations Lead

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Shape and deliver Employment Relations practices, projects, and processes that ensure consistency, compliance, and continuous improvement across the business.

What You'll Be Doing

Stay Ahead of the Game – Monitor changes in workplace laws and industry best practice, ensuring ER practices remain compliant and future-ready

Uplift leader capability – You'll go beyond the training. You'll build relationships with our leaders, understanding their unique needs and challenges. You'll create sessions will be engaging and insightful, taking complex technical information and turning it into practical, everyday skills our leaders can confidently apply.

Lead Projects & Initiatives – Plan and deliver change initiatives, including forward-looking roadmaps and continuous improvement projects

Manage ER Content & Resources – Oversee templates, knowledge bases, and documentation to ensure accuracy, accessibility, and compliance

Drive Reporting & Audit Excellence – Maintain accurate data, support audits, and deliver insights that inform decision-making and improve outcomes

Champion Continuous Improvement – Streamline processes, enhance operational systems, and implement sustainable ways of working

Support Case Management – Guide complex case handling, investigations, and resolutions with fairness, consistency, and procedural integrity

What You'll Bring

ER Operations Expertise – Strong understanding of Australian and New Zealand employment legislation and ER practices

Project & Process Mastery – Proven experience managing projects, resources, and operational workflows

Analytical & Solutions-Focused – Ability to interpret data, identify trends, and recommend actionable improvements

Attention to Detail – High standards in documentation, compliance, and content management

Influential Communication – Skilled in explaining complex concepts and engaging stakeholders across all levels

Why Join Us?

Lead the design and delivery of impactful ER practices in a dynamic, fast-paced retail environment

Work with innovative systems and processes to support a best-in-class employee experience

Contribute to continuous improvement initiatives that shape how ER operates across the business

Join a collaborative, forward-thinking People & Safety team that values expertise and impact

If you're ready to take the lead in shaping Employment Relations operations and make a real impact across Australia and New Zealand, we want to hear from you. Apply now and bring your expertise, strategic thinking, and passion for best-practice ER to our team

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

Salary match Number of applicants Skills match

Retail & Consumer Products More than 10,000 employees

Our story started back in the 1970s as a small Queensland mail-order business. Fast forward 50 years, today we're one of Australia and New Zealand's largest retailers and the proud owner of four iconic retail brands: Supercheap Auto, rebel, BCF and Macpac. We employ more than 14,000 team members across our brands, support offices and global supply chain teams.

At Super Retail Group, everything starts with our team. We provide our team with generous team member discounts, a supportive and inclusive work environment, flexible work arrangements, parental leave benefits, and access to targeted development opportunities.

Our story started back in the 1970s as a small Queensland mail-order business. Fast forward 50 years, today we're one of Australia and New Zealand's largest retailers and the proud owner of four iconic retail brands: Supercheap Auto, rebel, BCF and Macpac. We employ more than 14,000 team members across our brands, support offices and global supply chain teams.

At Super Retail Group, everything starts with our team. We provide our team with generous team member discounts, a supportive and inclusive work environment, flexible work arrangements, parental leave benefits, and access to targeted development opportunities.

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Perks and benefits Group-wide, market-leading team member discounts Work-life balance and flexible work arrangements Parental leave Health & wellbeing Employee Assistance Program