Empowering Customer Experiences

1 week ago

Melbourne, Victoria, Australia beBeeEmpowerment Full time $80,100 - $99,130
Customer Experience Leader

About the Role:

The Assistant Store Manager is a vital position that oversees the day-to-day operations of our store, ensuring exceptional customer experiences and driving business growth. This role involves working closely with the Store Manager to develop a culture of excellence, foster teamwork, and empower employees to deliver outstanding results.

Key Responsibilities:

  • Work collaboratively with the Store Manager to build a high-performing team, focused on delivering exceptional customer experiences.
  • Embed customer-centricity across all aspects of store operations, while driving commercial growth through effective direction and operational excellence.
  • Bring a commercial mindset to the store, identifying opportunities for trade growth and implementing solutions to enhance the customer experience and drive store results.
  • Support the Store Manager in managing store schedules and wages effectively, achieving productivity and wage targets.
  • Act as an advocate for the Cotton On Group Foundation, promoting awareness among team members about the positive impact they can make through our global projects.

Benefits:

  • Competitive base salary + superannuation.
  • Opportunities for local and global career advancement within our 7 Brands.
  • 50% discount on Cotton On Group Brands.
  • Wellness support, including mental health, relationships, family, and more.
  • Discounts for you and your family on medical, travel, financial, and other services.
  • Returnity – A paid program for new parents returning to work.

Culture and Values:

At Cotton On, we value diversity, inclusivity, and belonging. We are committed to creating workplaces where each individual can be their authentic self, have equal opportunities to succeed, and thrive. Join us and be part of a dynamic team that celebrates individuality and promotes positivity.

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