Network Infrastructure Specialist

13 hours ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $130,000 - $140,000
Job Description

We are seeking a highly skilled Network Infrastructure Specialist to oversee and lead the operations activities of our Network Operations Centre. As a key member of our team, you will be responsible for managing day-to-day coordination, monitoring, and performance.

  • You will liaise with Executives, third-party technicians, and external clients and customers.
  • The role can be located in either Brisbane or Melbourne.
About the RoleOperational Management
  • You will oversee, operate and configure our global network and support systems.
  • Ensure continual process improvement within the NOC including automation tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
  • Manage and provide hands-on technical support related to the overall health and maintenance of multiple environments.
  • Resolve Incidents across supported services, specialising in IP and Transmission technologies.
  • Perform tier-2 and 3 escalation support as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.
  • Communicate network security, health, and status to internal and external stakeholders.
  • Troubleshoot, restore services, and analyse system delivery.
  • Monitor critical infrastructure, including fibre, transmission, switch/routing assets, and inventory spares.
  • Investigate network alerts, hardware malfunctions, and outages, completing post-incidence reports.
  • Define, implement, and enforce configuration management and change management policies.
Team Resource Management
  • You will oversee workflow distribution across the NOC team to maintain efficiency and responsiveness.
  • Ensure effective completion of proactive and reactive operational tasks through prioritisation, allocation, progression, resourcing, and escalation.
  • Interact with the team for quality, performance, and improvement on network operations and infrastructure.
  • Provide expertise, advice, and guidance within the network operations function.
  • You will oversee team roster and task allocation, ensuring adequate coverage.
  • Monitor team compliance with operational processes and escalate non-compliance to Management.
About You
  • You have demonstrated knowledge of network deployment and infrastructure, with excellent troubleshooting skills.
  • You possess high-level customer relationship management, communication, and interpersonal skills.
  • You have excellent time management and organisational skills.
  • You can manage multiple tasks simultaneously, solve problems, manage, and meet deadlines.
  • You have solid knowledge of a telecoms operational environment.
  • You understand transmission/long-haul-subsea-optical networks.

Required Skills: Strong technical skills, leadership skills, project management skills, problem-solving skills, communication skills, teamwork skills.

Benefits: Opportunity to work with a leading company, professional development opportunities, competitive salary and benefits package.

Others: We offer a dynamic and supportive work environment, flexible working arrangements, and a chance to make a real difference in our industry.

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