
Responsible Gaming Support Specialist
6 days ago
The ideal candidate will possess a comprehensive understanding of responsible gaming practices and be able to work effectively with guests, employees, and management to promote a safe and responsible gaming environment.
Key Responsibilities:
- Monitor and respond to signs of problem gambling in guests.
- Support guests in making informed decisions about their gaming activity.
- Manage exclusion and revocation processes related to responsible gaming.
- Conduct welfare checks and respond to time play alerts.
- Assist employees expressing concerns about their own gaming activity.
- Assess data sources to ensure accuracy and confidentiality of exclusion orders.
- Identify and promote business processes that reduce responsible gaming issues.
- Assist in developing systems and reporting processes to monitor department strategy effectiveness.
- Ensure compliance with statutory requirements, policies, and procedures.
Requirements:
- Able to work shifts (days, evenings, and nights - rotating monthly), including some weekend shifts.
- High level of physical fitness - this is an active role requiring you to be on your feet all day.
- Full working rights.
Qualifications & Skills:
- Qualification in psychology, human behavior, healthcare, social work, or similar. Open to current students.
- Experience in the gaming industry, guest relations, and responsible gaming programs would be advantageous.
- Able to develop productive relationships.
About This Role:
This is an excellent opportunity for students, graduates, or professionals to make a difference in the lives of vulnerable guests while working with a leading entertainment organisation in Sydney.
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