Responsible Gaming Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeGaming Full time $80,000 - $85,000
Job Title: Responsible Gaming Support Specialist

The ideal candidate will possess a comprehensive understanding of responsible gaming practices and be able to work effectively with guests, employees, and management to promote a safe and responsible gaming environment.

Key Responsibilities:

  • Monitor and respond to signs of problem gambling in guests.
  • Support guests in making informed decisions about their gaming activity.
  • Manage exclusion and revocation processes related to responsible gaming.
  • Conduct welfare checks and respond to time play alerts.
  • Assist employees expressing concerns about their own gaming activity.
  • Assess data sources to ensure accuracy and confidentiality of exclusion orders.
  • Identify and promote business processes that reduce responsible gaming issues.
  • Assist in developing systems and reporting processes to monitor department strategy effectiveness.
  • Ensure compliance with statutory requirements, policies, and procedures.

Requirements:

  • Able to work shifts (days, evenings, and nights - rotating monthly), including some weekend shifts.
  • High level of physical fitness - this is an active role requiring you to be on your feet all day.
  • Full working rights.

Qualifications & Skills:

  • Qualification in psychology, human behavior, healthcare, social work, or similar. Open to current students.
  • Experience in the gaming industry, guest relations, and responsible gaming programs would be advantageous.
  • Able to develop productive relationships.

About This Role:

This is an excellent opportunity for students, graduates, or professionals to make a difference in the lives of vulnerable guests while working with a leading entertainment organisation in Sydney.

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