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Customer Experience Leader

2 weeks ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

Job Description

The Australia and New Zealand Banking Group Limited is seeking a skilled Proposition Lead - Whole of Customer and MFI to join our team. As a key member of our marketing department, you will play a critical role in developing and executing go-to-market strategies for complex products and services.

You will work closely with cross-functional teams to craft compelling value propositions that meet customer needs, differentiate in the market, and align with business goals.

Your expertise in gathering and interpreting market insights, customer data, market segmentation, and research will be essential in informing strategic decisions and proposition refinement.

Your Key Qualifications:
  1. Extensive experience in developing and executing go-to-market strategies for complex products and services.
  2. Ability to manage multiple propositions and workstreams simultaneously while maintaining a strategic focus.
  3. Strong background in developing value propositions that meet customer needs, differentiate in the market, and align with business goals.
  4. Expertise in gathering and interpreting market insights, customer data, market segmentation, and research.