Operations Excellence Professional
3 days ago
Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance and efficiently converting sales leads into sales.
The Business Operations Specialist is responsible for delivering high-quality services to clients on an account team. They must possess both technical and client handling skills to execute projects and assignments accurately in a timely manner.
Key Responsibilities:- Review data submitted by dealers within 24 hours, utilizing validation warnings generated by the Audit Rules process and general automotive knowledge.
- Assess the overall plausibility of submitted figures and recommend exclusion of results with severe warnings that could negatively impact integrity.
- Present recommended exclusions and reasons to the client for final decision-making on dealer exclusions.
- Assess relevant dealer KPIs by department to ensure outliers are explained or corrected.
- Propose recommended exclusions to the client before calculating averages and follow up with excluded dealers during the close process to help them correct their reports.
- Contact dealers with minor discrepancies (who were included in the averages) within one day of averages being available to discuss and improve future submission quality.
- Explain reasons for exclusion in detail to excluded dealers and provide support for improvement.
- Follow a well-defined close date process to ensure timely availability of averages and market alignment, while being flexible to client specifications and market conditions.
- A university degree in finance, economics, or a related field from an accredited institution.
- Proficiency in Mandarin language.
- Technical skills: proficiency in MS Excel, SQL, and programming languages like .NET, VBA, C#, Java, HTML, SSIS, and Open Source.
- Soft skills: verbal and written communication, analytical thinking, results orientation, ethics and integrity, teamwork and cooperation, self-control, information seeking, initiative, quality control, customer service, flexibility, conceptual thinking, interpersonal understanding, self-confidence, relationship building, database management, mathematical and statistical analysis, time management, and sales and business development.
This role offers opportunities for professional growth and development in a dynamic work environment. The successful candidate will have the chance to work collaboratively with a talented team of professionals who share a passion for innovation and excellence.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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