Guest Experience Leader

3 days ago

Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $90,000 - $110,000

About the Role

This position is responsible for ensuring exceptional customer service delivery by mentoring and coaching Front Office Guest Service Agents.

Key Responsibilities:

  • Develop and implement strategies to deliver outstanding guest experiences.
  • Lead daily Front Office Operations, ensuring high standards of quality and guest satisfaction.
  • Address guest inquiries, requests and complaints in a timely and efficient manner.
  • Provide assistance with maintenance and housekeeping related issues outside regular working hours.
  • Optimize sales revenue through effective up-selling and marketing initiatives.

Requirements:

  • A minimum of 1 year experience in a leadership front office role in a similar-sized hotel.
  • Proficiency in English and excellent communication skills to interact with guests and team members.
  • Strong leadership, interpersonal, training and development skills.
  • A passion for delivering exceptional guest experiences.

What We Offer

We are committed to providing our guests with an unforgettable experience. Our ideal candidate will be passionate about delivering exceptional service, have strong leadership skills and the ability to work effectively in a fast-paced environment.

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