Guest Experience Leader

1 week ago


Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $90,000
Job Description

We are seeking a highly skilled and experienced leader to oversee the operations of our guest experience team.

The ideal candidate will have a proven track record in managing and coaching a team, driving a customer-centric approach to program delivery, and establishing strong relationships with key stakeholders.

Key Responsibilities
  • Direct staffing requirements, plan and assign work, and assist in establishing performance and development goals for team members
  • Meet monthly guest visit and facility utilization targets and associated KPIs
  • Manage and ensure that all daily audit tasks are completed, and any discrepancies are addressed
  • Provide efficient, friendly, and professional services to all guests to ensure they have a pleasant stay
  • Responsibility for handling, analyzing, and resolving any guest complaints promptly
  • Provide induction and staff training as required
  • Assist in recruiting and interviewing staff to ensure they have the necessary skills or potential through training
Requirements
  • Energetic, innovative, and inclusive leadership style
  • Current Senior First Aid Certificate
  • Current CPR Certificate
  • Valid Working With Children Check
  • National Police Check clearance
  • Driven to success with a friendly can-do attitude
  • Availability to work evenings and some weekends is essential
About You

You will be an inspirational leader who drives growth and improvement, fostering a positive culture within the organization.



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