Senior Program Manager, AU CX, CS, AU Customer Experience Team

1 week ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
About the Role

Amazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective.

Key Responsibilities
  • Advocate on behalf of the Customer and Customer Service during all business engagements to ensure a consistent high-bar of excellence.
  • Drive people, process, and technology initiatives to optimize the Customer Support experience end-to-end.
  • Manage all key aspects of the Customer Service and how it pertains to business start-ups and their lifecycle management.
  • Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
  • Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service.
  • Collaborate with other worldwide CS, business teams, product managers and technical teams for the execution of strategic projects for Australia.
Requirements
  • 6+ years of program or project management experience
  • 6+ years of managing stakeholders in cross-functional project experience
  • 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
About Amazon

Amazon is committed to being a diverse and inclusive workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Program Manager to join our Customer Experience (CX) team in Sydney, Australia. As a key member of our team, you will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    4 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia Customer Service Team is seeking a highly motivated, experienced Senior Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective.Key...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    6 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective.Key...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team Lead

    7 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    4 hours ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia Commercial Services Pty Ltd is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team

    4 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia Customer Service Team is seeking a highly motivated, experienced Senior Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    4 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia Customer Service Team is seeking a highly motivated Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Program Manager, Au Cx, Cs, Au Customer Experience

    4 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree Our team operates out of our fabulous CBD office conveniently located near transportation. Amazon...

  • Senior Program Manager, AU Speed, Australia Stores

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    Job Title: Senior Program Manager, AU Speed, Australia StoresAmazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business.This role is critical and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.The ideal candidate...

  • Program Manager for AU WHS

    5 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Job Title: Program Manager for AU WHSAbout the Role:We are seeking an experienced and innovative Program Manager for AU WHS to build and execute programs that create a safe workplace and build a world-class safety culture in the midst of Amazon's growth.Key Responsibilities: Planning, coordinating and implementation of health and injury prevention measures...

  • Senior Program Manager, AU Speed, Australia Stores

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is critical and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you're inspired by setting new performance standards, working...

  • Senior Program Manager, AU Speed, Australia Stores

    5 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia's Stores team is looking for a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is a critical role and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you’re inspired by setting new performance standards, working...

  • Senior Program Manager, AU Speed, Australia Stores

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the overall Speed vision and performance of our business in Australia. This critical role will focus on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.Key ResponsibilitiesLead the development and implementation of the...

  • Senior Program Manager, AU Speed, Australia Stores

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the overall Speed vision and performance of our business in Australia. This critical role is focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.Key ResponsibilitiesLead the development and implementation of the...

  • Customer Service Officer

    4 months ago

    Sydney, Australia Tenacity CX Full time

    Job description Tenacity CX are a partner of a leading Australian-based non-bank lender specialising in commercial finance with an exclusive and very rare opportunity to join their collaborative, supportive & high performing CS team. The Customer Service team provides after sales service for customers; the team objective is to provide...

  • Senior Property Manager

    3 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    {"The Role": "Senior Property ManagerWe are seeking a highly skilled Senior Property Manager to join our team at Gough Recruitment AU.The ideal candidate will have a background in property management, excellent customer service skills, and the ability to work in a fast-paced environment.The Senior Property Manager will be responsible for managing a portfolio...