Senior Program Manager, AU Speed, Australia Stores

2 weeks ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
Amazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is critical and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you're inspired by setting new performance standards, working cross-functionally both locally and globally, and balancing key trade-offs in a rapidly growing business, this position may be for you.

You will work closely with business and operations to drive effective collaboration through project management, driving cross-functional programs and partnering with WW teams to define, enable and roll out key customer-facing initiatives and improvements for delivery speeds. You will also partner with business and operations teams to ensure availability of the overall Speed experience for our customers.

To excel in this role, you will leverage:

• Strong interpersonal skills and the ability to earn trust and influence as well as to hold stakeholders, often more senior than you, accountable for high standards

• Learning-based problem-solving: breaking down issues into work streams, working backwards from key deadlines

• Advanced project management skills, with a strong sense of accountability for outcomes

• Enjoyment of analytical tasks – working to create different scenarios based on alternative solutions

• Comfort managing a wide variety of projects and stakeholders in a fast-paced and ambiguous business environment

• Willingness to "roll up your sleeves" and operate with limited guidance

• Strong commercial and people judgment

• Analytical ability to think both strategically and tactically.

Our team operates out of our fabulous Sydney CBD office, conveniently located near many transportation options.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities:

• Leadership to define and develop the overall Speed Customer Experience strategy covering both longer term and short term planning

• Ownership for the weekly, monthly and quarterly business performance for Speed CX including the close monitoring of key input and output KPIs

• Conduct deep-dives and develop action plans to ensure key inputs and success metrics are achieved including influencing key partner teams and stakeholders

• Led the development and business evaluation of key speed improvement initiatives including Speed Network Optimisation, Speed Marketing Campaigns and High Velocity Event planning

• Own the development and coordination of key test and learn opportunities across Speed Customer Experience as well as evaluation of performance

• Engage with key partner teams to lower cost to serve for all speed related initiatives, balancing Customer Experience improvements with frugal cost savings

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

  • Senior Program Manager, AU Speed, Australia Stores

    5 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia's Stores team is looking for a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is a critical role and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you’re inspired by setting new performance standards, working...

  • Senior Program Manager, AU Speed, Australia Stores

    5 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business. This critical role focuses on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.You will work closely with business and operations to drive effective...

  • Senior Program Manager, AU Speed, Australia Stores

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the overall Speed vision and performance of our business in Australia. This critical role will focus on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.Key ResponsibilitiesLead the development and implementation of the...

  • Senior Program Manager, AU Speed, Australia Stores

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the overall Speed vision and performance of our business in Australia. This critical role is focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.Key ResponsibilitiesLead the development and implementation of the...

  • Senior Program Manager, AU Speed, Australia Stores

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the overall Speed vision and performance of our business in Australia. As a key member of our Stores team, you will be responsible for driving effective collaboration across business and operations to deliver high-quality customer experiences.Key ResponsibilitiesDevelop and...

  • Senior Program Manager, AU Speed, Australia Stores

    1 month ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon Australia's Stores team is looking for a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is a critical role and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you’re inspired by setting new performance standards,...

  • Senior Program Manager, Australia Speed

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Senior Program Manager, Australia SpeedAmazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business. This critical role is focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.This position requires strong interpersonal...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    6 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective.Key...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective.Key...

  • Program Manager, Au Cx, Cs, Au Customer Experience

    4 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree Our team operates out of our fabulous CBD office conveniently located near transportation. Amazon...

  • Program Manager, AU CX, CS, AU Customer Experience Team

    4 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia Customer Service Team is seeking a highly motivated Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Senior Manager

    1 week ago

    Northern Beaches Council, Australia Hudson Australia Full time

    Job Title: Senior ManagerJoin Hudson Australia in a high-profile role that will shape the future of Australia's high-speed rail network. As a Senior Manager, you will partner with senior stakeholders to identify, define, and project manage/deliver the High Speed Rail Authority's change-management/transformation agenda.Key Responsibilities:Drive change...

  • Senior Manager

    1 week ago

    Northern Beaches Council, Australia Hudson Australia Full time

    Job Title: Senior ManagerJoin Hudson Australia in this exciting opportunity to lead the development of a high-speed rail network along the east coast of Australia. As a Senior Manager, you will partner with senior stakeholders to identify, define, and project manage/deliver the change-management /transformation agenda for the High Speed Rail Authority...

  • Program Manager for AU WHS

    5 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Job Title: Program Manager for AU WHSAbout the Role:We are seeking an experienced and innovative Program Manager for AU WHS to build and execute programs that create a safe workplace and build a world-class safety culture in the midst of Amazon's growth.Key Responsibilities: Planning, coordinating and implementation of health and injury prevention measures...

  • Senior Manager

    2 weeks ago

    Northern Beaches Council, Australia Hudson Australia Full time

    Job Title: Senior ManagerJoin Hudson Australia in this exciting opportunity to lead the development of a high-speed rail network along the east coast of Australia. As a Senior Manager, you will partner with senior stakeholders to identify, define, and project manage/deliver the change-management /transformation agenda for the High Speed Rail Authority...

  • Senior Manager

    3 weeks ago

    Northern Beaches Council, Australia Hudson Australia Full time

    Job Title: Senior ManagerJoin Hudson Australia in this exciting opportunity to lead the development of a high-speed rail network along the east coast of Australia. As a Senior Manager, you will partner with senior stakeholders to identify, define, and project manage/deliver the change-management /transformation agenda for the High Speed Rail Authority...

  • Senior Manager

    2 weeks ago

    Northern Beaches Council, Australia Hudson Australia Full time

    Job Title: Senior ManagerJoin Hudson Australia in this exciting opportunity to lead the development of a high-speed rail network along the east coast of Australia. As a Senior Manager, you will partner with senior stakeholders to identify, define, and project manage/deliver the HSRA's change-management /transformation agenda.Key Responsibilities:Drive change...

  • Senior Program Manager, AU CX, CS, AU Customer Experience Team Lead

    7 days ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service...

  • Senior WHS Program Manager

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Job Title: Senior WHS Program ManagerAmazon Commercial Services Pty Ltd is seeking an experienced Senior WHS Program Manager to join our team. As a key member of our Health and Safety team, you will play a critical role in developing and implementing programs to ensure a safe and healthy work environment for our employees.Key Responsibilities:Develop and...

  • Senior WHS Program Manager

    2 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Job Title: Senior WHS Program ManagerAmazon Commercial Services Pty Ltd is seeking a highly skilled and experienced Senior WHS Program Manager to join our team. As a key member of our Health and Safety team, you will play a critical role in developing and implementing programs to ensure a safe and healthy work environment for our employees.Key...