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Senior Program Manager, AU Speed, Australia Stores
2 months ago
Amazon Australia's Stores team is seeking a Senior Program Manager to lead the overall Speed vision and performance of the business.
This role is critical and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians.
The ideal candidate will have strong interpersonal skills, the ability to earn trust and influence, and hold stakeholders accountable for high standards.
Key responsibilities include:
- Defining and developing the overall Speed Customer Experience strategy
- Ownership of weekly, monthly, and quarterly business performance for Speed CX
- Conducting deep-dives and developing action plans to ensure key inputs and success metrics are achieved
- Leading the development and business evaluation of key speed improvement initiatives
- Engaging with key partner teams to lower cost to serve for all speed-related initiatives
We are open to hiring candidates to work out of one of the following locations: Sydney, NSW, AUS
Minimum Qualifications:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
