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Senior Program Manager, AU Speed, Australia Stores

7 months ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
Amazon Australia's Stores team is looking for a Senior Program Manager to lead the overall Speed vision and performance of the business. This role is a critical role and focused on one of our highest priority areas, where our mission is to change the weekly shopping habits of Australians. If you’re inspired by setting new performance standards, working cross-functionally both locally and globally, and balancing key trade-offs in a rapidly growing business, this position may be for you.

You will work closely with business and operations to drive effective collaboration through project management, driving cross functional programs and partner with WW teams to define, enable and roll out key customer facing initiatives and improvements for delivery speeds. You will also partner with business and operations team to ensure availability of the overall Speed experience for our customers.

To excel in this role, you will leverage:
• Strong interpersonal skills and the ability to earn trust and influence as well as to hold stakeholders, often more senior than you, accountable for high standards
• Learning-based problem-solving: breaking down issues into work streams, working backwards from key deadlines
• Advanced project management skills, with a strong sense of accountability for outcomes
• Enjoyment of analytical tasks – working to create different scenarios based on alternative solutions
• Comfort managing a wide variety of projects and stakeholders in a fast-paced and ambiguous business environment
• Willingness to "roll up your sleeves" and operate with limited guidance
• Strong commercial and people judgment
• Analytical ability to think both strategically and tactically.

------------------------------------
Our team operates out of our fabulous Sydney CBD office, conveniently located near many transportation options.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities
- Leadership to define and develop the overall Speed Customer Experience strategy covering both longer term and short term planning
- Ownership for the weekly, monthly and quarterly business performance for Speed CX including the close monitoring of key input and output KPIs
- Conduct deep-dives and develop actions plans to ensure key inputs and success metrics are achieved including influencing key partner teams and stakeholders
- Led the development and business evaluation of key speed improvement initiatives including Speed Network Optimisation, Speed Marketing Campaigns and High Velocity Event planning
- Own the development and coordination of key test and learn opportunities across Speed Customer Experience as well as evaluation of performance
- Engage with key partner teams to lower cost to serve for all speed related initiatives, balancing Customer Experience improvements with frugal cost savings

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: