Technical Support Supervisor, Energy Products

15 hours ago

Melbourne, Victoria, Australia Tesla Full time
{"title": "Technical Support Supervisor, Energy Products", "content": "Job Summary

We are seeking a highly skilled Technical Support Supervisor to lead our Energy Storage Systems team at Tesla. As a key member of our support organization, you will be responsible for managing a team that ensures the reliability of our Residential Energy Storage systems.

As a Technical Support Supervisor, you will be responsible for providing phone support to installers, proactively monitoring the fleet, resolving customer issues, and collaborating with other departments to find resolutions. You will also be responsible for handling escalations, creating technical content for knowledge base articles, and developing support training content.

Key Responsibilities:

  • Supervise a high-profile, engineer-level support delivery team to provide effective solutions, meet deadlines, and ensure SLAs are met on time with precision and quality performance
  • Maintain in-depth technical knowledge of company products, complex databases, and high-level technical processes
  • Ability to multitask technical responsibilities with other ongoing projects
  • Being hands-on and performing some of the team tasks to maintain a strong understanding of the challenges faced and search for efficiencies
  • Ensure coverage of phone and ticketing queues where agent responsibilities include analyzing, diagnosing, and troubleshooting product performance service issues
  • Continuously evaluate day-to-day performance of direct reports for accuracy, process adherence, and compliance
  • Conduct interviews, hire, and train new employees
  • Mentor, evaluate, and develop direct reports
  • Provide guidance for employees on policies and procedures
  • Own end-user escalations and see them through until resolution is achieved
  • Closely interact with higher-level support teams and other technical leaders to share knowledge and establish interdepartmental processes
  • Create new knowledge base articles and update them as processes evolve
  • Assess and refine the technical support staff experience to maximize efficiency while maintaining a high level of positive motivation

Requirements:

  • 2+ years of leadership experience in a customer service industry preferred
  • 2+ years of experience in a technical role
  • Experience managing direct reports
  • Ability to work with steady composure while under pressure in a deadline-driven environment
  • Exceptional written and oral communication skills
  • Ability to coach and cultivate a successful team
  • Establish and maintain an encouraging and cooperative working environment
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Flexible schedule and availability for assisting team
  • Lead by emanating positivity and accountability
  • Degree in Computer Science, Electrical Engineering, Mechatronics, or other related fields is a plus
", "requirements": "Requirements

We are looking for a highly skilled and experienced Technical Support Supervisor to lead our Energy Storage Systems team at Tesla. The ideal candidate will have a strong background in customer service, technical support, and leadership.

The successful candidate will have:

  • 2+ years of leadership experience in a customer service industry
  • 2+ years of experience in a technical role
  • Experience managing direct reports
  • Ability to work with steady composure while under pressure in a deadline-driven environment
  • Exceptional written and oral communication skills
  • Ability to coach and cultivate a successful team
  • Establish and maintain an encouraging and cooperative working environment
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Flexible schedule and availability for assisting team
  • Lead by emanating positivity and accountability
  • Degree in Computer Science, Electrical Engineering, Mechatronics, or other related fields is a plus
", "contact": "

Please submit your application through our website.

", "company": "Tesla"}

  • Energy Systems Technical Support Specialist

    7 days ago

    Melbourne, Victoria, Australia Tesla Full time

    About the RoleWe are seeking a highly skilled Energy Systems Technical Support Specialist to join our team at Tesla. As an Associate Energy Systems Technical Support Engineer, you will play a critical role in providing technical support for our Industrial Energy Storage product lines.Key ResponsibilitiesCustomer Support: Provide exceptional customer support...

  • Energy Storage Services Manager

    1 week ago

    Melbourne, Victoria, Australia Fluence Energy Full time

    About Fluence EnergyFluence Energy is a global leader in energy storage solutions and digital applications for renewable energy and storage. With a presence in 30 global markets, Fluence Energy provides a comprehensive ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, extensive service...

  • Energy Storage Services Manager

    4 days ago

    Melbourne, Victoria, Australia Fluence Energy Full time

    About the PositionWe are seeking a highly skilled and motivated Energy Storage Services Manager to join our team at Fluence Energy.Key ResponsibilitiesClient Relationship Management: Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring exceptional service delivery.Service Delivery Oversight: Lead the...

  • Energy Storage Services Manager

    15 hours ago

    Melbourne, Victoria, Australia Fluence Energy Full time

    About the RoleWe are seeking a highly skilled and motivated Services Manager to join our team in Australia. As a Services Manager Australia, you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA)...

  • Energy Storage Services Manager

    5 days ago

    Melbourne, Victoria, Australia Fluence Energy Full time

    About the Position:We are seeking a highly skilled and motivated Energy Storage Services Manager to join our team at Fluence Energy.Key Responsibilities:Client Relationship Management: Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring exceptional service delivery.Service Delivery Oversight: Lead the...

  • Solar Energy Specialist

    14 hours ago

    Melbourne, Victoria, Australia PSD Energy Full time

    {"Role Overview": "As a Solar Engineer at PSD Energy, you will play a pivotal role in the design, development, and implementation of our solar energy projects. You will work closely with our engineering, procurement, and construction teams to ensure that all projects are delivered on time, within budget, and to the highest standards of quality.", "Key...

  • Technical Business Solutions Analyst

    5 days ago

    Melbourne, Victoria, Australia Octopus Energy Full time

    About the RoleWe are seeking a highly skilled Technical Business Analyst to join our team at Octopus Energy. As a Technical Business Analyst, you will play a key role in shaping and evolving our product, working closely with our product and technical team leads.Key ResponsibilitiesWork with the Product Manager and Development Team Lead to identify and...

  • Technical Business Analyst

    14 hours ago

    Melbourne, Victoria, Australia Octopus Energy Full time

    About the RoleWe are seeking a skilled Technical Business Analyst to join our team in Melbourne. As a key member of our product and technical team leads, you will play a crucial role in shaping and evolving our product.Key ResponsibilitiesCollaborate with the Product Manager and Development Team Lead to identify and undertake analysis needed to deliver...

  • Director of Energy Markets and Origination

    15 hours ago

    Melbourne, Victoria, Australia Eku Energy Full time

    About the RoleEku Energy is seeking a seasoned professional to lead our global battery storage business. As Director of Energy Markets and Origination, you will be responsible for driving the company's strategy and growth in this critical area.Key ResponsibilitiesOriginate and negotiate commercial agreements and revenue contracts for energy assets, with a...

  • Director of Energy Markets and Origination

    1 week ago

    Melbourne, Victoria, Australia Eku Energy Full time

    About the RoleEku Energy is seeking a highly skilled and experienced professional to lead our energy markets and origination efforts. As a key member of our team, you will be responsible for driving our business forward and ensuring we achieve our goals in the energy market.Key ResponsibilitiesOriginate, negotiate, and manage commercial revenue offtakes and...

  • Director of Energy Markets and Origination

    4 days ago

    Melbourne, Victoria, Australia Eku Energy Full time

    About the RoleEku Energy is seeking a highly skilled and experienced professional to lead our energy markets and origination efforts. As a key member of our team, you will be responsible for driving our business forward and ensuring we achieve our goals in the energy market.Key ResponsibilitiesOriginate, negotiate, and manage commercial revenue offtakes and...

  • Senior Project Engineer

    1 week ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Transforming the Energy LandscapeAt AGL Energy, we're redefining the future of energy. As a leading player in the industry, we're committed to delivering innovative solutions that drive sustainability and growth. We're seeking a highly skilled Senior Project Engineer to join our Commercial & Industrial Customers (C&I) Energy Solutions Team.About the RoleAs a...

  • Site Supervisor

    14 hours ago

    Melbourne, Victoria, Australia Beon Energy Solutions Full time

    About Beon Energy SolutionsWe are a future-focused energy solutions business with a heritage in safety, reliability, and dedication to deployment of energy from every angle. Our team is passionate about delivering electrical infrastructure projects in large-scale renewable energy industry, with expertise in design, construction, and maintenance.About the...

  • Senior Energy Engineer

    7 days ago

    Melbourne, Victoria, Australia Arup Full time

    About the RoleAs a Senior Energy Engineer at Arup, you will provide technical leadership and support to projects, teams, and people within the energy space. You will have the opportunity to showcase your technical capability across a range of energy-based technologies and promote technical excellence within the team.Key ResponsibilitiesProvide technical...

  • Area Supervisor

    5 days ago

    Melbourne, Victoria, Australia Smiths Detection Full time

    Job SummaryThe Area Supervisor will be responsible for providing technical support to customers and sales/project staff for Smiths Detection products. This individual will have extensive experience in the support of multiple products and customer interaction, with strong communication and problem-solving skills.Key ResponsibilitiesCarry out service,...

  • Technical Manager

    1 week ago

    Melbourne, Victoria, Australia Clenergy Full time

    About the RoleWe are seeking a highly skilled Technical Manager to lead our team in defining and enhancing power electronics and energy storage systems. As a key member of our organization, you will be responsible for managing a dynamic team providing pre-sales and post-sales technical support for inverters and energy storage systems.Key ResponsibilitiesTeam...

  • Technical Manager

    4 days ago

    Melbourne, Victoria, Australia Clenergy Full time

    About the RoleWe are seeking a highly skilled Technical Manager to lead our team in defining and enhancing power electronics and energy storage systems. As a key member of our organization, you will be responsible for managing a dynamic team providing pre-sales and post-sales technical support for inverters and energy storage systems.Key ResponsibilitiesTeam...

  • Senior Energy Engineer

    1 week ago

    Melbourne, Victoria, Australia Arup Full time

    About the RoleThis is a challenging opportunity for a Senior Energy Engineer to provide technical leadership and support to projects, teams, and people within the energy space at Arup.Key ResponsibilitiesProvide technical support, leadership, and peer review across the spectrum of energy projects.Provide technical input, primarily in the feasibility,...

  • Project Developer

    4 days ago

    Melbourne, Victoria, Australia AGL Energy Full time

    About the RoleWe are seeking a highly skilled Project Developer - Renewable Energy Specialist to join our Commercial and Industrial (C&I) Customers Team at AGL Energy.Key ResponsibilitiesDefine the required scope of works and budget for technical feasibility studies for projects, collaborating with engineering and delivery teams to identify appropriate...

  • Solar Engineer

    4 days ago

    Melbourne, Victoria, Australia PSD Energy Full time

    About PSD EnergyWe are a leading provider of renewable energy solutions across Australia, specializing in the design, construction, and operation of solar farms and battery storage projects. Our mission is to create sustainable energy solutions that benefit both the environment and the communities we serve.Job OverviewAs a Solar Engineer, you will play a...