Cloud Support Specialist
3 weeks ago
Job Title: Cloud Support Specialist
NetApp is seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for delivering high-quality solutions to customers through email, phone, and chat, while meeting priority-based SLAs. You will diagnose, troubleshoot, and debug complex software, file system, or network systems in various hyperscalers environments.
Key Responsibilities:
- Provide technical support services, including handling customer cases through phone, email, and chat.
- Have prior experience with Ontap or Cloud technologies.
- Understand several of the following: storage and networking infrastructure, Windows and Linux file services, AWS console, compute, storage, networking, and debugging tools.
- Have strong command of the English language, both written and verbal communication skills.
- Excellent interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem-solving.
Requirements:
- Typically requires a minimum of 2-5 years of related experience; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.
Compensation:
The base salary range for this position is $83,400 - $117,300 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
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