Establishing Lasting Connections as a Customer Relationship Professional

2 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $60,000 - $85,000
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for establishing and maintaining strong relationships with customers through effective communication and problem-solving skills.

  • Making high-volume outbound calls to customers
  • Investigating and resolving customer complaints and issues
  • Building rapport and trust with customers to negotiate repayment solutions

You will work closely with customers to understand their needs and provide tailored solutions to help them get back on track. This is a dynamic and challenging role that requires excellent communication skills, persistence, and resilience.

About the Role

This role involves:

  • Engaging in high-pressure sales and negotiation environments
  • Balancing multiple priorities and deadlines to meet targets
  • Collaborating with colleagues to achieve business objectives

As a successful Customer Service Representative, you will have the opportunity to grow and develop your career within our organization, with access to ongoing training and support.

Requirements

To be successful in this role, you will need:

  • Excellent written and verbal communication skills
  • Persistence and resilience to handle challenging conversations
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer literacy skills
What We Offer

We offer a comprehensive compensation package, including:

  • Competitive salary reviews
  • Uncapped bonuses
  • Fully paid training and development opportunities
  • Employee benefits platform with perks and discounts

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