Client Engagement Officer

7 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $53,500 - $75,500

About the Role

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The Client Engagement Team at our organisation is responsible for ensuring families have a positive experience from initial inquiry through to the end of their enrolment.

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This role will provide exceptional customer service to families and other stakeholders, maintain family accounts and records, administer and process direct debits, and maintain accurate child attendance records for submission to relevant Government Departments.

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We are seeking a highly organised and proactive individual who can work effectively in a team environment, providing basic training and advice to staff and families on the correct use of enrolment and attendance software.

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Key Responsibilities

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  • Provide exceptional customer service to families and other stakeholders; ">
  • Maintain family accounts and records within the client engagement system; ">
  • Administer and process direct debits and other methods of payment; ">
  • Maintain accurate child attendance records for submission to relevant Government Departments; ">
  • Support Centre Directors and staff with enquiries from families; ">
  • Provide training for Centre Directors, staff and families on the use of key systems including online enrolment and attendance software; ">
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Requirements

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To be successful in this role, you will need:

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  • A high level of customer service skills; ">
  • Excellent organisational and time management skills; ">
  • Ability to work effectively in a team environment; ">
  • Basic computer skills, including Microsoft Office and online enrolment and attendance software. ">
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Benefits

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We offer a range of benefits, including:

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  • A supportive and collaborative team environment; ">
  • Ongoing training and professional development opportunities; ">
  • A comprehensive salary package. ">
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How to Apply

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To apply for this role, please submit your resume and cover letter outlining your experience and qualifications.

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