Client Engagement Consultant

4 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Join to apply for the Client Engagement Consultant role at Illawarra Mercury.

The Client Engagement Team at Big Fat Smile is our customer service hub to ensure families have a positive experience from initial enquiry through to the end of their enrolment.

What Your Work Will Involve
  • Provide exceptional customer service to families and other stakeholders
  • Maintain family accounts and records within the Client Engagement system (Kangarootime). Support families to have a positive enrolment journey and with any ongoing account enquiries. Administer and process direct debits and other methods of payment.
  • Maintain accurate child attendance records for submission to the relevant Government Departments.
  • Ongoing monitoring and active management of accounts.
  • Support Centre Directors and staff with enquiries from families.
  • Provide training for Centre Directors, staff and families on the use of key systems including online enrolment and attendance software.
  • Adhere to all standardised administrative systems and procedures to support service delivery.
  • Work in partnership with key stakeholders to continuously improve systems and processes.
  • Participate in achieving the objectives of the Portfolio Business Plan and Organisational Strategic Plan.
  • Answering telephone calls for the organisation.
  • Champion a customer focused service culture.
  • Other duties as required within the scope of the role and the skills and experience required for the position.
  • Commitment to and promotion of organisational policies including Excellence in Service Delivery.
  • Comply with Work Health and Safety and Equal Employment Opportunity requirements.
  • Adhere to all Big Fat Smile policies and procedures.
  • Maintain a clean and safe workspace and abide by workplace health and safety policies and procedures.
How To Apply
  • A copy of your resume
  • A cover letter that outlines why you are a good fit for the role

Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.

Seniority level

Entry level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Industries

Technology, Information and Media

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