Client Engagement Specialist
7 days ago
We are seeking a highly motivated and client-focused professional to join our Frontline Operations team in a Service Delivery Officer / Debt Collection Officer role.
Key Responsibilities- Assist clients through various channels, including phone, web chat, email, paper, and online portals to help them meet their taxation, superannuation, and registration obligations.
- Understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.
- Engage in meaningful conversations to support and facilitate client's payment, lodgment, and registration outcomes.
- Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
To be successful in this role, you will need:
- Strong communication and interpersonal skills.
- Able to work in a fast-paced environment with multiple priorities and deadlines.
- Familiarity with taxation and superannuation systems.
- A willingness to learn and adapt to new policies and procedures.
We offer a range of benefits, including:
- A competitive salary and employment conditions.
- Ongoing training and development opportunities.
- A supportive and inclusive work environment.
- The opportunity to make a real difference in the lives of our clients.
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Client Engagement Specialist
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