Client Engagement Expert

2 weeks ago

Wollongong, New South Wales, Australia beBeeClientService Full time $67,000 - $94,000
Job Overview:

We are seeking a highly skilled client engagement professional to fill this critical role. As the primary point of contact for families and staff, you will be responsible for ensuring a positive experience from initial enquiry through to the end of their enrolment.

Key Responsibilities:
  • Deliver exceptional customer service to families and other stakeholders
  • Manage family accounts and records within our system
  • Support families to have a positive enrolment journey and with any ongoing account enquiries
  • Process payments and maintain accurate child attendance records for submission to relevant Government Departments
  • Monitor and actively manage accounts
  • Provide training for Centre Directors, staff and families on the use of key systems including online enrolment and attendance software
  • Adhere to standardised administrative systems and procedures to support service delivery
  • Collaborate with key stakeholders to continuously improve systems and processes
Requirements:
  • Superb communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
  • High level of organisational and time management skills
  • Proficiency in Microsoft Office and/or Google Suite
  • Previous experience in a customer-facing role

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