Knowledge Management
2 weeks ago
About Us:
At Uniting AgeWell Careers, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4300 staff and 600 volunteer staff are committed to high quality services and care.
Our organization provides a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion , and our customer service charter and promise that shape and inform all that we do. More information can be found on our website -
Why choose Uniting AgeWell Careers?
- Salary packaging benefit up to $15,900 + $2,650 annually
- Career pathways , education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Not for profit, values-based organization
About the role:
The purpose of the Knowledge Management & Training Lead will be to collect, synthesize, organise, and manage the Digital Team's information and training services in support of business units across the organization. This person is also responsible for designing, delivering, and improving in-house applications' training programs and related courseware, managing training resources and assisting in training programs where required.
- Administer physical and electronic knowledge repositories and be responsible for continuous improvement to knowledge workflows, processes, tools, governance and user capabilities, ensuring regulatory compliance and maintenance of related documentation
- Responsible for designing, delivering, and improving in-house applications' training programs and related courseware, managing training resources and assisting in training programs where required
- Provide strong leadership to lead and drive success within the team to maximize performance
- Play a key role in supporting users during times of system upgrades and/or enhancements with the preparation and maintenance of application documentation, answering queries, troubleshooting and providing day to day support
About you:
You are passionate about what you do and want to make a difference in the lives of our residents/clients, enhancing their self-esteem and empowering them to make choices.
This is the place for you if you:
- Have a Degree or Diploma in an information management related discipline in IT, Health Information Management, Health Informatics or similar with a minimum of 5 years' practical experience
- Have at least 1-3 years' experience creating and managing training, procedural or policy documentation, ideally within a technology environment
- Possess an ITIL foundation certificate (highly desirable)
- Have Staff Management experience and/or demonstration of working with multiple stakeholders in a complex environment
- Have SharePoint experience (highly regarded)
- Have a proven track record of successfully capturing, analysing, managing, retrieving and disseminating information effectively using appropriate information systems
- Possess advanced research, examination, and investigative skills for online, print, and traditional methods
- Have advanced content management experience, including indexing and creating taxonomy structures
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children Check
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Knowledge Management Training Lead
For more information please contact the Recruitment Team at
We look forward to hearing from you
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