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Knowledge Management

2 months ago


Melbourne, Victoria, Australia Uniting AgeWell Full time
About the Role

The Knowledge Management & Training Lead will be responsible for collecting, synthesizing, organizing, and managing the Digital Team's information and training services in support of business units across the organization.

Key Responsibilities
  • Administer physical and electronic knowledge repositories and be responsible for continuous improvement to knowledge workflows, processes, tools, governance, and user capabilities, ensuring regulatory compliance and maintenance of related documentation.
  • Design, deliver, and improve in-house applications' training programs and related courseware, managing training resources and assisting in training programs where required.
  • Provide strong leadership to lead and drive success within the team to maximize performance.
  • Play a key role in supporting users during times of system upgrades and/or enhancements with the preparation and maintenance of application documentation, answering queries, troubleshooting, and providing day-to-day support.
Requirements
  • Degree or Diploma in an information management related discipline in IT, Health Information Management, Health Informatics, or similar with a minimum of 5 years' practical experience.
  • At least 1-3 years' experience creating and managing training, procedural, or policy documentation, ideally within a technology environment.
  • ITIL foundation certificate highly desirable.
  • Staff Management experience and/or demonstration of working with multiple stakeholders in a complex environment.
  • SharePoint experience will be highly regarded.
  • Proven track record of successfully capturing, analyzing, managing, retrieving, and disseminating information effectively using appropriate information systems.
  • Advanced research, examination, and investigative skills for online, print, and traditional methods.
  • Advanced content management experience, including indexing and creating taxonomy structures.
  • Commitment to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support, and Trust).
Essential Requirements for Working in Aged Care
  • A current Working With Children Check.
  • Current and ongoing flu vaccinations.
  • Australian working rights.
  • Ability to pass a national police clearance.