Knowledge Management

1 week ago


Melbourne, Victoria, Australia Uniting AgeWell Full time
About Us

At Uniting AgeWell, we're dedicated to supporting older people to live their best lives. Our focus is on providing high-quality services and care that empower our residents and clients to make informed choices and feel valued members of their community.

Job Summary

We're seeking a skilled Knowledge Management & Training Lead to join our team. As a key member of our Digital Team, you'll be responsible for collecting, synthesizing, and managing information and training services to support business units across the organization.

Key Responsibilities
  • Administer physical and electronic knowledge repositories, ensuring regulatory compliance and maintenance of related documentation
  • Design, deliver, and improve in-house applications' training programs and related courseware, managing training resources and assisting in training programs where required
  • Provide strong leadership to drive success within the team, maximizing performance and user capabilities
  • Support users during system upgrades and enhancements, preparing and maintaining application documentation, answering queries, troubleshooting, and providing day-to-day support
Requirements
  • Relevant degree or diploma in information management, IT, health information management, or a related field, with a minimum of 5 years' practical experience
  • At least 1-3 years' experience creating and managing training, procedural, or policy documentation, ideally within a technology environment
  • ITIL foundation certificate highly desirable
  • Staff management experience and/or working with multiple stakeholders in a complex environment
  • SharePoint experience highly regarded
Essentials for Working in Aged Care
  • A current Working With Children Check
  • Current and ongoing flu vaccinations
  • Australian working rights
  • Ability to pass a national police clearance

We're committed to being part of a workplace culture based on the BEST philosophy – Believe, Excel, Support, and Trust. If you're passionate about making a difference in the lives of our residents and clients, we encourage you to apply.



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