Retail Banking Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $100,000

About Us

We are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About The Role

As a Banking Professional in Retail Banking, you will play a key role in delivering exceptional customer experiences. You will be part of a collaborative team and act as a role model and peer coach to deliver outstanding results.

You will have the opportunity to:

  • Provide customers with seamless banking experiences by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
  • Be part of a collaborative team and act as a role model and peer coach to deliver outstanding results,
  • Contribute to significant uplifts in customer engagement and advocacy, creating real value for customers,
  • Actively participate in and support bank programs and initiatives,
  • Take responsibility to 'know your customer' from a risk perspective, and
  • Ensure compliance with bank policies and procedures.

What Will You Bring?

To grow and be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage,
  • Experience in using technology and promoting its adoption - working knowledge in using different digital channels is an advantage,
  • Ability to multitask and adapt to change and ambiguity,
  • Willingness to work in a collaborative team environment,
  • A sound understanding of compliance, and
  • Excellent communication and interpersonal skills.

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