Banking Expert

1 week ago

Sydney, New South Wales, Australia beBeeFinancial Full time $83,120 - $104,875
Job Title

Customer Banking Specialist

 

About the Role:

The Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We have been serving our local communities for over 100 years with market-leading products, services and technology.

 

Key Responsibilities:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

 

Requirements:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing and lives of our customers

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