Robotics Change Management Specialist

5 days ago


Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

About the Role:

We are seeking a talented Robotics Change Management Specialist to join our team at Amazon Support Services Pty Ltd - D05. As a key member of our global team, you will work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges.

Key Responsibilities:

  • Oversee multiple robotics implementation, upgrade, and enhancement projects, ensuring program goals are met.
  • Collect Voice of the Customer (VOC) data and share success stories during lessons learnt workshops and reviews with cross-functional partners.
  • Create and maintain problem resolution procedures and identify needs for new tools to support existing solutions.
  • Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy software at Amazon Robotics sites worldwide.
  • Monitor queues and respond to issues within defined SLAs.

Requirements:

  • 4+ years of quality assurance engineering experience.
  • Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
  • Working knowledge of Process improvement methodology (Six Sigma, TQM, Kai-zen, and Lean manufacturing methodology).
  • Experience working with AWS services such as S3, EC2, SNS, SQS.
  • Knowledge and/or working experience with Linux (RHEL, Ubuntu).

Preferred Qualifications:

  • Experience working closely with development and business teams to communicate problem impacts and understand business requirements.
  • Certified in AWS services (Cloud Practitioner, Solutions Architect).
  • Certified in Process improvement methodology (Six Sigma, TQM, Kai-zen, and Lean manufacturing methodology).
  • Certified in Linux Red Hat.

About Amazon Support Services Pty Ltd - D05:

We are a smart global team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges.



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