Robotics Change Management Specialist

4 weeks ago

Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time
About the Role

We are seeking a highly skilled Robotics Change Management Engineer to join our team at Amazon Support Services Pty Ltd - D05. As a key member of our team, you will be responsible for driving Robotics fleet retrofit projects to improve the performance, reliability, and safety of globally deployed robotic and automation systems.

Key Responsibilities
  • Oversee multiple robotics implementation, upgrade, and enhancement projects, ensuring program goals are met and identifying opportunities for continuous improvement.
  • Collect Voice of the Customer (VOC) data and share success stories during lessons learned workshops and reviews with cross-functional partners in Engineering and Operations.
  • Create and maintain problem resolution procedures and identify the need for new tools to support existing solutions.
  • Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy software at Amazon Robotics sites around the world.
  • Monitor queues and respond to issues within defined SLAs.
  • Develop processes to implement product upgrades on fielded Amazon Robotics products.
Requirements
  • 4+ years of quality assurance engineering experience.
  • Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
  • Working knowledge of Process improvement methodology (Six Sigma, TQM, Kai-zen, and Lean manufacturing methodology).
  • Experience working with AWS services such as S3, EC2, SNS, SQS.
  • Knowledge and/or working experience with Linux (RHEL, Ubuntu).
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Proven ability to root cause issues, drive improvements, and apply preventive measures.
  • Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
  • Proven ability to lead complex technical discussions with a variety of groups, including Software, Hardware, and Systems Engineering, Operations, and Senior Management.
  • Proven ability to project manage complex technical projects.
Preferred Qualifications
  • Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
  • Certified in AWS services (Cloud Practitioner, Solutions Architect).
  • Certified in Process improvement methodology (Six Sigma, TQM, Kai-zen, and Lean manufacturing methodology).
  • Certified in Linux Red Hat.
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  • Strong analytical problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction.
  • Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders.
  • Exposure to two or more of the following programming languages (Java, C++, Python, Shell Scripting, Java Script).

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