Transport Operations Coordinator
3 weeks ago
Qube is a leading provider of import and export logistics services in Australia, New Zealand, and South East Asia. With a market capitalisation of around $5 billion, we operate in over 200 locations and employ over 10,000 people.
Our purpose is to help our customers, communities, industries, and people thrive through a focus on Safety, Wellbeing, Planet, Opportunity, and Performance.
About the RoleLocation: North Fremantle, WA
Job Type: Full Time
We are seeking a Transport Customer Service Officer to join our team. As a key member of our operations team, you will be responsible for planning the daily transport function of specific clients and major accounts.
Key Responsibilities:
- Plan and coordinate the daily transport function of clients and major accounts
- Prepare and lodge entries accurately and on time
- Communicate effectively with the Global Forwarding team to service joint accounts
- Ensure smooth and efficient flow of work relating to jobs, following policy and meeting KPIs
- Maintain excellent customer service to internal and external customers and ensure client satisfaction
What You'll Bring:
- Customer service experience, preferably in transport and logistics
- Ability to work collaboratively and harmoniously as part of a team
- Ability to work autonomously using a proactive approach to task resolution
- Ability to be flexible and adaptable to work in a demanding environment
We offer a range of benefits, including:
- Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery, and more through the Qube Fit program
- Discounted health insurance
- Special paid leave to participate in volunteering activities
- Unlimited access to the employee assistance program delivered through Benestar
- Generous paid parental leave for eligible employees
- Ongoing learning, development, and training opportunities for employees
We value diversity and inclusion and encourage applications from people of all backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.
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