Transport Operations Coordinator
4 weeks ago
About Qube
We are Australia's largest integrated provider of import and export logistics services, operating in over 200 locations across Australia, New Zealand, and South East Asia. Our purpose is to help our customers, communities, industries, and people to thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity, and Performance.
Our business is comprised of two core divisions: the Operating Division, and Qube's 50 per cent interest in Patrick Terminals, Australia's leading container terminal operator.
Job Summary
We are seeking a skilled Transport Customer Service Officer to join our team. The successful candidate will be responsible for planning the daily transport function of specific clients and major accounts, preparing and lodging entries accurately, and communicating effectively with the Global Forwarding team to service joint accounts.
Key Responsibilities
- Plan and coordinate the daily transport function of specific clients and major accounts
- Prepare, check, and lodge entries accurately and in a timely manner
- Communicate effectively with the Global Forwarding team to service joint accounts
- Ensure smooth and efficient flow of work relating to jobs, follow policy, and meet KPI
- Maintain excellent customer service to internal and external customers and ensure client satisfaction
Requirements
- Customer Service experience required – Transport and Logistics experience preferred
- Ability to work collaboratively and harmoniously as a part of a team
- Ability to work autonomously using a proactive approach to task resolution
- Ability to be flexible and adaptable to work in a demanding environment
What We Offer
- Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery, and more through the Qube Fit program
- Discounted health insurance
- Special paid leave to participate in volunteering activities
- Unlimited access to the employee assistance program delivered through Benestar
- Generous paid parental leave for eligible employees
- Ongoing learning, development, and training opportunities for employees
We recognize the value of an inclusive and diverse work environment and encourage applications from people of all genders, ages, and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.
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