Supply Chain Coordinator

3 weeks ago

Sydney, New South Wales, Australia Givaudan Full time

About the Role

We are seeking a highly skilled and customer-focused Supply Chain Coordinator to join our team at Givaudan. As a key member of our Supply Chain team, you will be responsible for building strong relationships with our customers and ensuring their requirements are met in the most efficient and cost-effective way.

Key Responsibilities

  • Provide exceptional customer service and support to assigned customers and affiliates, ensuring their needs are met and issues are escalated promptly.
  • Act as the voice of the customer within Givaudan, working closely with the Supply Chain team to deliver superior customer experience.
  • Manage the end-to-end sales order process for assigned customers and affiliates, including order changes, issues, and customer complaints.
  • Collaborate with the Supply Chain team to resolve customer requests and issues, and provide proactive solutions to improve customer satisfaction.
  • Prepare and process debit and credit notes, quality notifications, and customer returns.
  • Manage customer expectations and build strong relationships through proactive communication and issue resolution.
  • Collect and enter customer forecast into the IBP tool, and collaborate with regional planning on demand planning and stock positions.
  • Participate in demand planning meetings and provide input on customer-specific information, contracts, labeling, packaging, and stock requirements.
  • Provide coverage and support for other team members as needed, and identify the right communication method based on the sense of urgency and issue.
  • Know how to diffuse difficult situations and get resolution with customers, and follow the new customer/product processes to improve the new customer experience.
  • Participate in customer visits and presentations when required, and work under the standards of quality, safety, and industrial hygiene and good practices.
  • Manage inventory and aged stock, and coordinate warehouse and transport processes.

Requirements

  • Interpersonal and communication skills, with proven success in customer relationship management.
  • Basic knowledge of SAP or other order management systems, WMS, etc.
  • Basic inventory management knowledge, and Microsoft Office expertise.
  • Understanding of Incoterms and shipping terminology, and language skills in English and other languages as required.
  • Action-oriented, with strong time management and peer relationship skills.
  • Conflict management, informing, problem-solving, and business acumen skills.

What We Offer

We are unable to sponsor a work visa for this role. You must have working rights in Australia to be considered for the position.

At Givaudan, you will contribute to delightful taste and scent experiences that touch people's lives. You will work within an inspiring teamwork culture – where you can thrive, collaborate, and learn from other talented and passionate people across disciplines, regions, and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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