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Field and Support Technician

3 weeks ago

City of Parramatta Council, Australia beBeeFieldSupport Full time $80,000 - $100,000
Job Title: Field and Support Technician

We are seeking a highly skilled individual to join our team as a Field and Support Technician. This is an excellent opportunity for someone who enjoys working with technology and providing exceptional customer service.

  • This role involves providing technical support to clients, troubleshooting issues, and ensuring high-quality service delivery.
  • You will work closely with our technical team, collaborating on various tasks and projects.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • At least 1 year of experience in IT, preferably in a helpdesk or field-based environment.
  • A strong understanding of network configuration, troubleshooting, and management.
  • Experience with cloud services, virtualisation technologies, and operating systems such as Windows and Linux.
  • Excellent communication and organisational skills, with the ability to work independently and as part of a team.
Operational Abilities:

In this role, you will be responsible for:

  • Providing operational support to client sites, including training end-users and developing ICT documentation.
  • Conducting thorough investigations and diagnosis of incidents, providing timely remedial action.
  • Updating and maintaining procedures for the maintenance of technical domains.
Soft Skills:

The ideal candidate will possess:

  • Exceptional customer service skills, with the ability to negotiate and advise others effectively.
  • Strong analytical and problem-solving skills, with the ability to learn new technologies quickly.
  • Excellent time management and organisational skills, with a commitment to delivering high-quality work.