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Customer Complaints Resolution Manager
3 weeks ago
At our organization, we strive to create an environment where everyone can succeed.
We empower customers to manage their finances responsibly without incurring unnecessary charges by offering flexible payment options for both online and in-store purchases.
As the Dispute Resolutions Team Leader, you will oversee a team of specialists who resolve complaints and manage external relations for the ANZ region.
You will be responsible for staying up-to-date with AU regulations as it relates to complaints, and have strong analytical skills to identify and mitigate complaint trends.
This role requires exceptional leadership and communication skills, with the ability to engage the team effectively in-person and remotely.
- Support your team to deliver a customer-centric experience, establish performance expectations, and drive daily improvement.
- Provide assistance to the Customer Service team for escalated complaints.
- Understand complaint drivers and analyze complaint data to pinpoint areas for improvement.
Benefits: As a member of our team, you will have the opportunity to develop your skills and expertise in dispute resolution and customer service. You will work in a dynamic and collaborative environment that values innovation and excellence.
Requirements: To be successful in this role, you will need excellent leadership and communication skills, as well as a strong understanding of AU regulations and complaint resolution principles. You should be able to work effectively in a team environment and be adaptable to changing circumstances.
