Coffee Equipment Operations Director

1 week ago

North Sydney Council, Australia beBeeService Full time $100,000 - $120,000
Job Title:

Technical Services Manager

About the Role:
  • Drive effective management of coffee equipment to ensure service agreements with customers are upheld.
  • Lend expertise to out-of-home sales teams to select suitable machines and equipment for optimal performance.
Main Responsibilities:
  • Manage a team of service specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning.
  • Monitor financial performance for the technical services budget and implement cost-effective solutions where appropriate while maintaining service excellence.
  • Manage third-party technical service supplier relationships, including contract management, ensuring service level agreements are being met.
  • Collaborate with out-of-home sales teams on equipment strategy and portfolio selection.
  • Manage equipment and spare parts inventory.
Requirements:
  • A minimum of 7 years' experience in a similar position, with a focus on providing high-level customer service.
  • Experience working with coffee equipment is highly regarded.
  • Experience working closely with out-of-home sales teams is highly regarded.
  • Analytical skills with the ability to build and deliver strategic plans.
  • Experience managing budgets with a track record of implementing cost-effective solutions.

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