Audio Visual Support Specialist

3 days ago

Melbourne, Victoria, Australia Programmed Full time

About The Opportunity

An exciting opportunity has arisen to join Programmed as an Audio Visual Support Specialist, working with our Electrical Technologies team. Based in a dynamic environment, you will be responsible for ensuring the seamless operation, maintenance, and support of audio-visual systems while managing service requests and incidents through various engagement channels.

This role will oversee the entire lifecycle of cases from identification to resolution. The position is crucial for maintaining high-quality AV communication across the organization and delivering services in line with customer contracts.

This includes monitoring system performance, providing technical support, ensuring data integrity, and driving customer satisfaction through effective communication and operational excellence.

Key Responsibilities

  • Handle incoming service requests, incidents, and tasks through client engagement channels.
  • Manage the entire lifecycle of faults & service requests, ensuring timely updates and resolution communication with clients.
  • Proactively monitor performance and health of audio-visual systems, ensuring optimal functionality.
  • Diagnose and resolve technical issues related to AV systems and services, collaborating with technical teams as needed.
  • Ensure all client interactions are handled with integrity, maintaining a focus on delivering excellent customer outcomes.
  • Develop Standard Operating Procedures (SOPs) for National Service Centre and state teams nationally.
  • Support day-to-day operations of the National Service Centre, ensuring activities align with customer contracts and Programmed standards.

About You

  • Bachelor's degree in a related field or equivalent work experience.
  • Experience in a service desk or technical support role, managing service requests and incidents.
  • Experience in managing and troubleshooting audio-visual systems in a network operations or similar environment would be ideal.
  • Ability to analyze system performance data and generate accurate, insightful reports for management.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams and end-users.
  • Experience using MS Office & MS Teams.

About Us

Programmed Electrical Technologies is one of the leading providers of audio visual, communications and electrical services, providing customers with a complete end-to-end solution across a multitude of industries. Working with Programmed Electrical Technologies means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion, and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.

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