Customer Experience Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeRetail Full time $1,036,690 - $1,425,010
Job Title:

Sales & Service Manager - QueensPlaza

About the Role:

We are seeking a dedicated and customer-focused Sales & Service Manager to lead our team at QueensPlaza. As a key member of our management team, you will be responsible for delivering exceptional customer service and driving sales results.

You will have the opportunity to demonstrate your leadership skills, motivate and empower your team to deliver seamless solutions to our customers. With a passion for retail and a desire to provide great customer service, you will be an ambassador for our brand, inspiring our customers and colleagues alike.

Responsibilities:
  • Lead by example, delivering on our service principles and engaging with customers to drive sales and build a loyal customer base.
  • Cultivate a positive and inclusive team culture, empowering your team to provide expert knowledge and seamless solutions.
  • Develop and maintain strong relationships with stakeholders, working collaboratively across the business to achieve shared goals.
  • Identify areas for improvement, being commercially aware and proactive in implementing changes.
  • Work closely with our VM and Logistics teams to ensure stock is floor-ready within the relevant timeframes.
  • Maintain stock loss awareness, working with the sell and support teams to mitigate loss through proactive measures.
Why Work for Us?
  • A competitive remuneration package, including an annual bonus incentive.
  • Generous employee discounts across David Jones brands.
  • An additional day of leave for your birthday.
  • A supportive, flexible, and engaging environment that supports personal and professional development.
  • Opportunities to contribute to community partnerships across our Corporate Social Responsibility program.
  • A commitment to sustainable practices.
  • Ongoing training and development to pursue individual ambitions.

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