Chief Technical Problem Solver

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $120,000
Resolve Technical Issues and Drive Business Growth

We harness technology to create happier lives. As a global leader in innovative solutions, we transform organisations and the world around us.

  • Technical Expertise: Works independently with minimal supervision supporting end users with technical queries relating to multiple products and systems.
  • Business Acumen: Develops an understanding of the customers environment and service delivery requirements to enable the delivery of the service.
  • Process Efficiency: Follows established processes and recommends improvements to these as appropriate to resolve routine customer enquiries.
  • Problem Solving: Takes ownership of and understands the customers problems, escalating and/or gaining support where necessary to resolve the problem.
  • Service Delivery: Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Collaborative Working: Is a key team member, demonstrating personal leadership and initiative resolving issues, supporting other team members and acting as an SME within the team.
  • Professional Development: Takes responsibility for learning about current products and systems to build own technical knowledge to support business requirements.

  • AGSVA NV2 essential.
  • Ideal experience within a Gateway environment.
  • Demonstrated experience in Network Devices, ClearSwift Products, Bluecoat proxies and Firewalls.
  • Demonstrated experience in Solaris or Linux/Unix/Putt/WinSCP/Java, NAGIOS, VMWare, Oracle SBC and Splunk.
  • Strong communication skills and a collaborative mindset.

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