Life Cycle Problem Solver

6 days ago

Canberra, ACT, Australia beBeeProblemManagement Full time $90,000 - $120,000
Job Title: Problem Manager

We are seeking a skilled Problem Manager to join our team. In this role, you will be responsible for managing the life-cycle of all problems.

About Your New Role:
  • You will prevent incidents from happening and minimize the impact of incidents that cannot be prevented.
  • Maintain information about known errors and workarounds.
Your Responsibilities:

- Provide ITIL Problem Management services to the program while working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activities;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

Qualifications:

- Bachelor's degree from an accredited institution in a related discipline, or equivalent experience/combined education;
- ITIL V3 / V4 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Incident management and response with relevant experience operating in a Defence related enterprise;
- Demonstrable ability to consistently produce excellent results in a complex environment;

This role requires the successful applicant to be an Australian Citizen and eligible for a baseline clearance. At our company, we value diversity and support our people at every stage of their career journey in terms of inclusion, accessibility and flexibility.

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