Identification and Verification Specialist

4 weeks ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

At Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences through innovative technology and operations. As an Identification and Verification Specialist, you'll play a critical role in ensuring the accuracy and efficiency of our customer onboarding processes.

The Identification and Verification team is responsible for verifying customer identification information to ensure compliance with regulatory requirements. As a key member of this team, you'll work closely with internal and external stakeholders to collect and verify identification information, ensuring that our customers are properly onboarded and our regulatory obligations are met.

Your key responsibilities will include:

  • Collecting and verifying identification information from customers
  • Ensuring compliance with regulatory requirements, including AML/CTF and KYC
  • Collaborating with internal stakeholders to resolve customer queries and issues
  • Providing exceptional customer service and support

To be successful in this role, you'll need:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of financial services regulations and compliance requirements

We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you're a team player with a strong work ethic and a commitment to excellence, we'd love to hear from you.



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