Lead Consultant

6 days ago

Canberra, ACT, Australia OpenText Full time
About the Role

We are seeking a highly skilled and experienced Lead Consultant to join our team at OpenText. As a key member of our organization, you will play a critical role in providing technical expertise and leadership to our clients and internal project teams.

Key Responsibilities
  • Provide technical support and leadership in the creation and delivery of technology solutions designed to meet customers' business needs.
  • Understand customers' businesses and develop effective customer relationships to ensure customer satisfaction.
  • Maintain knowledge of leading edge technologies and industry/market domain knowledge.
  • Contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
  • Shape technical direction and technical strategies within the organization and for external customers.
  • Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals.
  • Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Requirements
  • 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
  • Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
  • Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
  • Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.
  • A recognized expert in one or more technologies within own technical community and also at regional level.
  • Holds a vendor or industry certification in at least one discipline area.
  • Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause.
  • In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level.
  • Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
  • Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.
  • Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
  • Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.
  • Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
About OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. Our values will not only guide our everyday decisions but also influence our strategic direction and the way we work. We create economic growth that is inclusive and sustainable. We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. We set high standards and exceptions, to learn, to be better. We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

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