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Lead Technical Consultant

2 months ago

Canberra, ACT, Australia Allocate Full time

The position of Technical Solutions Manager at Allocate is a pivotal role within the Professional Services division, primarily engaging with clients in the Defence sector. Candidates must possess and uphold a NV1 or NV2 Security Clearance.

As a leader within Allocate, you will oversee technical teams to strategize, develop, and evaluate solutions aimed at enhancing, optimizing, and automating current business and technical workflows. A confident, motivated individual who can effectively prioritize tasks for both yourself and your team is essential. You will be adept at communicating across all levels within Allocate, with clients, and the broader Allocate network.

Demonstrating leadership capabilities in managing team objectives and priorities is crucial. This role requires comfort in engaging with various stakeholders, including fellow technical experts, non-technical clients, and end users.

The ability to guide and direct the team with a strong emphasis on collective outcomes and organizational skills will be key to success in this position. A commitment to continuous improvement across all areas will enable the incumbent to excel.

You will be expected to foster a leadership and organizational culture that embodies Allocate's core values: customer-centricity, innovative thinking, passion for results, and teamwork. A commitment to maintaining technical expertise, acquiring new skills, and a willingness to evolve as a leader are essential traits we seek in candidates. You will oversee a small team of Technical and/or Product Consultants and contribute to the leadership group at Allocate.

Key Responsibilities:

Reporting to the Sustainment Delivery Manager, your responsibilities will include:

· Leading and managing tickets raised and escalated through the Support portal.

· Specifying, planning, developing, and testing solutions or specialized functions with a focus on enhancing, optimizing, or automating existing business and technical processes.

· Managing client expectations regarding timelines, deliverables, solution requirements, and potential risks.

· Planning, managing, and reviewing work sustainment sprints.

· Overseeing a team – including performance management, engagement, career development, and coaching.

· Acting as a MAPS and OneView expert – possessing deep technical knowledge of configuration layers and data integration points to effectively engage with clients and delegate tasks efficiently.

· Managing team skills and knowledge, identifying areas for upskilling and cross-skilling.

· Planning for contingencies and prioritizing future client events.

· Serving as an escalation point for customer communications.

· Working on assigned tickets or priority requests as needed.

Essential Skills:

· Proficiency in MAPS/OneView Product Configuration

· Understanding of Relational Database Fundamentals

· SQL (Data searching/manipulation)

· Familiarity with Defence structures and processes

· Knowledge of Change Management

· Understanding of Ticketing System processes and their SLAs

· Ability to mentor and guide other technical staff

· Excellent written and verbal communication skills

· Strong organizational and time-management abilities (prioritization)

· Decision-making and task delegation skills

Highly Regarded Skills:

· XML

· ETL Processes

· Knowledge of ITIL Processes

· UI Design

· HTML5

· T-SQL scripting

· JavaScript

Attributes:

· Energetic self-starter

· Detail-oriented

· Proven team leader

· Ability to work with minimal supervision

· Thorough and meticulous

· Focused on meeting deadlines