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Lead Consultant

2 months ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

Fujitsu is seeking a highly skilled and experienced Lead Consultant to join our ServiceNow Practice. As a key member of our team, you will be responsible for leading client engagements, driving process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.

Key Responsibilities
  • Lead client engagements and drive specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders.
  • Work independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting, and implementation.
  • Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Produce high-quality customer documentation, including but not limited to workshop material, training material, and solution designs with acute attention to detail.
  • Understand the scope and commercials of customer contracts considering the impacts of scope increases during an engagement keeping the customer and team informed.
  • Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Support customer success managers in defining solutions, scoping refining the clients vision into activities and estimates.
  • Identify opportunities and influence clients to adopt Enable services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
Requirements
  • Minimum of 5+ years of ServiceNow Development experience and successful delivery of multiple customer engagements, ideally across three or more of the following modules: ITSM, ITOM, CMDB, CSM or HRSD.
  • Inspiring others, recognizing success, and embracing professional development of staff.
  • Accountable for delivery of specific stream in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholders.
  • High customer satisfaction scores and recognition for individual contribution to customer outcomes.
  • Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance, and support.
  • Participating in analysis and solution recommendations providing detailed options with benefits.
  • Experience in leading and managing complex client bids and proposal teams.
  • Actively sought to deliver confident and engaging presentations to a wide range of audiences (Board level, conferences, press, etc.).
  • Strong ability to architect complex and innovative solutions in delivering value to clients.
Qualifications
  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA, CIS, ITSM + 1 other product CIS.
  • ServiceNow sales & presales accreditation in 2+ Product lines.
  • ITIL Foundation Certified.
  • Baseline / NV1 or NV2 security clearance.
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • We live our values of aspiration, trust, and empathy, all day, every day.