Regional Area Director

1 day ago


Port Macquarie, New South Wales, Australia My NRMA Full time
About My NRMA

My NRMA is a leading provider of roadside assistance and other services. We are committed to delivering exceptional customer experiences and building strong relationships with our members.

Job Description:Overview

The Regional Area Director will play a key role in the management and oversight of service providers within the Country Network. This includes contracted and subcontracted entities that operate 24 hours a day, seven days a week.

Key Responsibilities
  • Drive the future vision for the network to ensure service continuity, coverage, and sustainability while delivering a high customer experience.
  • Lead the development of strategic plans to achieve business objectives and drive continuous improvement.
  • Mobilize a large and diverse field-based workforce safely and efficiently.
  • Foster a culture of inclusion and diversity within the team and promote flexible ways of working.
Requirements
  • Experience delivering outcomes aligned with the Company Values and Culture Playbook.
  • Developed written and verbal communication skills.
  • High degree of organization and time management.
  • Previous leadership experience of a large field workforce.
  • Ability to monitor and drive performance improvements and achieve operation targets.
  • Pragmatic approach to delivering real-world solutions.
  • Resilient ability to effectively lead through a transformational landscape.
  • Extensive management experience within a customer service environment.
  • Combined business and commercial acumen with developed financial skills.
  • Exceptional data analytical skills to drive strategic planning/thinking.
  • Strong negotiation and conflict resolution experience.
  • Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences, and facilitate decision-making.
What's in it for You?
  • Progressive flexibility, leave, and well-being benefits to balance all of life's priorities.
  • Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more.
  • Discounts on all NRMA insurance products including car, home, and travel.
Salary

$120,000 - $150,000 per annum, depending on experience.



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